Privacy Policy

  • Funeral agency
  • Funeral Park
Funeral agency

I. RESPONSIBLE FOR THE PROTECTION OF YOUR PERSONAL DATA.

Agencia Jardines de Paz de Cancún S.A. de C.V.hereinafter referred as Jardines de Paz, with address in Paseo Kukulcán, S/N, Fraccionamiento Residencial de Alborada, S.M. 44, M. I, Lotes 10 y 11, Cancún, Quintana Roo, México. Zip Code 77506, is responsible for the collection and use of the personal data required from the customers, in terms of the rules established by the Mexican Federal Law for Data Protection of Private Individuals (Ley Federal de Protección de Datos Personales en Posesión de los Particulares LFPDPPP) as well in the provisions of the articles 1º, 3º and 5º of the General Data Protection Regulation (EU) 2016/679 (GDPR).

II. DATA COLLECTED AND USE OF THE INFORMATION REQUESTED FROM OUR CUSTOMERS.

In accordance with the provisions of the Federal Law for the Protection of Personal Data in Possession of Private Parties, we inform our customers that personal data will be collected through physical formats, by electronic means (including our website), or via telephone, for the following purposes:

  • Sale of Funeral Packages (Future Plan and Immediate Use)
  • Register you as a customer and integrate you into our databases;
  • Provide advice and attention to funeral packages;
  • Provide you with information on complementary services (maintenance, cleaning, notices);
  • Generate settlement statements;
  • To carry out procedures before state authorities (burial and/or cremation permits).
  • To collect debts;
  • Billing processing;
  • Generate file (Client) Make quotations;
  • Offer Promotions;
  • Generate your customer file; and, Confirm, correct and update your personal information.

In addition, they may also be used for non-essential purposes, such as: (1) statistical purposes; (2) marketing purposes; and (3) taking images to document our events.

Cuando su imagen vaya a ser utilizada para fines publicitarios, esta situación le será notificada, Agencia Jardines de Paz de Cancún S.A. de C.V. request your prior consent to obtain and use your image for these purposes.

III. Use of images.

On the other hand Agencia Jardines de Paz de Cancún S.A. de C.V., may use, print, reproduce and publish the image(s) that are captured by the company, customers and visitors in print, electronic media (blogs, private social networks such as Facebook, website), in all its manifestations, its interpretations or executions, its editions, its phonograms or videograms, and in its broadcasts, in order to journalistically document and communicate information related to the activities that we carry out during the year (masses, commemorations).


Secondary Purposes

When the image of a client or visitor is going to be used for advertising purposes, this situation will be notified to the owners, and their express consent will be required in a specific format, to indicate whether they accept the processing of the images for these purposes prior to their processing.

IV. Means to limit the use or disclosure of personal data.

Pursuant to the provisions of Article 16, Section III, of the LFPDPPP, the article 111 of the Regulations of the LFPDPPP, as well as articles 15, 16, 17, 18 of the GDPR, if you wish to limit the use and disclosure of your personal data, or no longer wish to receive communications in connection with the non-essential purposes detailed in this notice, you may at any time, by sending an e-mail to our privacy office at the address: atospersonales@jardinesdepazcancun.com requesting to stop being contacted for such purposes.

V. Revocation of consent and exercise of rights of Access, Rectification, Cancellation and Opposition.

In accordance with the provisions of the LFPDPPP, as of January 6, 2012, as well as articles 15, 16, 17, 18 of the GDPR, the holders of the personal data collected by Agencia Jardines de Paz de Cancún S.A. de C.V., in order to exercise these rights, you may request access, rectification, cancellation (in case it is legally appropriate) or oppose to the use of the same, as well as revoke your consent. To exercise these rights you must follow the following procedure:

  1. Send a request via e-mail to our Privacy Office at the address: datospersonales@jardinesdepazcancun.com stating in the subject line: “Exercise of rights”.ARCO“, including your full name, as well as the legal relationship you have with Agencia Jardines de Paz de Cancún S.A. de C.V., the user must specify the type of right he/she wishes to exercise, identifying precisely the data regarding which he/she requests access, rectification, cancellation or opposition, or those in which he/she decides to revoke his/her consent, attaching any of the official identification documents (INE voter's card, National Identification Card in the case of foreigners, Professional License, valid passport or valid immigration document), in order to prove the identity or the personality with which the request is made.
  2. In the case of personal data whose owners are minors or incapacitated persons, this request must be made by the person legally representing the rights of the minor or incapacitated person, either through the accreditation of parental authority, or through his or her legally appointed guardian or curator.
  3. The holders must send their request for the exercise of the rights ”ARCO“ the request must be accompanied by all the documents relevant to the request. For rectification requests, it is necessary to indicate precisely what is the modification to be made, attaching the documentation that justifies the request.
  4. Requests for the exercise of the rights ”ARCO“ must be submitted during business hours and days in accordance with the provisions of the Federal Law of Administrative Procedure.
  5. The request must be sent to the e-mail address indicated in numeral 1) and an acknowledgement of receipt will be sent with the corresponding date of receipt. In the event that the request does not comply with the legal requirements, within five working days of receipt, they will be required to correct the request within a term of ten working days, otherwise the request will be deemed not to have been filed.
  6. If your request was sent on a Friday or on a non-business day, it may be received as of the next business day after you have sent it.
  7. The request will be answered via email within twenty working days from the date of acknowledgement of receipt. This term may be extended for twenty additional working days when there are reasons that justify it, this situation will be notified to the holder in accordance with the provisions of Article 97 of the Regulations of the LFPDPPP.
  8. In the event that the request is admissible in accordance with the LFPDPPP and other regulations in force, access will be granted, the data will be rectified or cancelled, the right of opposition will be enforced or consent will be deemed revoked, within fifteen working days following the date on which the request is answered. This term may be extended for an additional fifteen working days when there are justifying causes, this situation will be notified to the holder in accordance with the provisions of Article 97 of the Regulations of the Federal Law for the Protection of Personal Data Held by Private Parties (RLFPDPPP).
  9. In all cases in which the request is admissible, in terms of the provisions of articles 32, 33, 34 and 35 of the LFPDPPP, the delivery of personal data will be free of charge through the e-mail address provided by the data owner for such purposes, in the event that the information is required to be delivered in a different way, he/she will only have to cover the justified shipping costs and/or the cost of reproduction in copies or other formats that may be generated.

VI. Online Privacy Policy

The information related to the use of the Agencia Jardines de Paz de Cancún S.A. de C.V., is described below. When you enter the portal https://jardinesdepazcancun.comIf you are logged in, we record your Internet address (this address is usually temporary and is assigned by your Internet service provider at the time you log on), the type of operating system you use, and the type of browser software you use. In addition, we may track which parts of the site you are visiting. The information we collect is used to help us create a better experience for our website users; all of this is done without us knowing your name or any other information that would allow us to identify you. While you visit the Agencia Jardines de Paz de Cancún S.A. de C.V., is done so anonymously, unless you expressly choose to identify yourself to us.

Agencia Jardines de Paz de Cancún S.A. de C.V., we do not require you to provide us with personal data to use the Internet portal, unless this is necessary to prove your customer status, which will be expressly explained to you. Some applications may require you to disclose some personal information, such as in our contact forms all in order to give attention to your comments, requests, questions or suggestions, and contact you if necessary. Within the contact forms you will not be required to provide financial, patrimonial and / or sensitive data, so its disclosure is the responsibility of the same, without prejudice to the foregoing, if you voluntarily provide us with information of any of these categories,Agencia Jardines de Paz de Cancún S.A. de C.V., ensures the strictest confidentiality in its handling.

Cookies: The cookie is a brief piece of information that the website sends to your computer, which is stored on your hard drive. The next time you log on to our website, we may use the information stored in the cookie to make it easier for you to use our website. For example, we may use your cookie to store a password so that you do not have to re-enter it each time you move to a different section of our website. A cookie does not let us know your personal identity unless you expressly choose to provide it to us. Most cookies expire after a certain period of time, or can be deleted by you at any time you choose. You can also have your browser notify you when you receive a cookie so that you can accept or decline them. In this sense our website uses cookies to show users advertising related to your preferences, if you continue browsing the site, we understand that you consent to the processing of your personal data in accordance with “Our Online Privacy Policy” described in our Privacy Notice.

Social Networking

The information that our visitors publish or send via the Internet to “Inbox” voluntarily or spontaneously, through our social networks, is subject to the terms and conditions determined by the service provider of the Social Network in question. Agencia Jardines de Paz de Cancún S.A. de C.V., undertakes that the information you provide through our social networks will only be used to respond to your requests and answer your questions or comments, contact you when requested and generate statistics on the use of the site or social network. In the case of people requesting information about our products, packages and services, your data will be used to provide personalized attention and / or be channeled to our Customer Service Center, who will follow up on your request via phone or email.

Data portability

Pursuant to the provisions of Article 20 of the GDPR, if you provide us with personal data, you will have the right to transfer the personal data provided from one controller to another, provided that the processing of the data has been carried out by automated means, Agencia Jardines de Paz de Cancún S.A. de C.V., ensures the strictest security for this

automated data transfer.

VII. To whom can you submit your complaints and denunciations about the improper processing of your personal data?

Those owners who consider that their right to protection of personal data has been harmed by any conduct, action or response to their requests, or presume that in the processing of their personal data there is any violation of the provisions set forth in the Ley Federal de Protección de Datos Personales en Posesión de los Particularesmay file the corresponding complaint or denunciation with the Instituto Nacional de Transparencia, Acceso a la Información y Protección de Datos Personales (INAI). For more information you can consult the site: www.inai.org.mx

VIII. Information.

Those persons who have any doubts about the content, interpretation or scope of this notice, or require further information regarding the treatment that makes Agencia Jardines de Paz de Cancún S.A. de C.V., if you have any questions about the personal data collected, you can send an e-mail to our privacy office at the following address: datospersonales@jardinesdepazcancun.comwhere you will be attended.

X. Changes to the Privacy Notice.

This Privacy Notice is effective as of January 1, 2012 and may be modified at the discretion of the responsible party by posting on our website. https://jardinesdepazcancun.com

Date of last update: December 15, 2018.

Funeral Park

I. RESPONSIBLE FOR THE PROTECTION OF YOUR PERSONAL DATA.

Servicios Funerarios del Caribe S.A. de C.V.hereinafter referred as Jardines de Paz, with address in Paseo Kukulcán, S/N, Fraccionamiento Residencial de Alborada, S.M. 44, M. I, Lotes 10 y 11, Cancún, Quintana Roo, México. Zip Code 77506, is responsible for the collection and use of the personal data required from the customers, in terms of the rules established by the Mexican Federal Law for Data Protection of Private Individuals (Ley Federal de Protección de Datos Personales en Posesión de los Particulares LFPDPPP) as well in the provisions of the articles 1º, 3º and 5º of the General Data Protection Regulation (EU) 2016/679 (GDPR).

II. PURPOSES OF THE PROCESSING OF PERSONAL DATA AND TYPE OF DATA COLLECTED.

In accordance with the provisions of the Federal Law for the Protection of Personal Data in Possession of Private Parties, we inform our customers that personal data will be collected through physical formats, by electronic means (including our website), or via telephone, for the following purposes:


  1. Register you as a customer and integrate you into our databases;
  2. Manage the sales contract (lots);
  3. Provide you with information on complementary services (maintenance, cleaning, notices);
  4. Perform maintenance collection;
  5. Apply the collection of any additional charges and fees that may apply;
  6. To collect debts;
  7. Billing processing;
  8. To make quotations;
  9. Offer Promotions;
  10. Generate your customer file;
  11. Generate your customer file; and, Confirm, correct and update your personal information.


In addition, they may also be used for non-essential purposes, such as: (1) statistical purposes; (2) marketing purposes; and (3) taking images to document our events.

Cuando su imagen vaya a ser utilizada para fines publicitarios, esta situación le será notificada, Servicios Funerarios del Caribe S.A. de C.V. request your prior consent to obtain and use your image for these purposes.

III. USE OF IMAGES.

On the other hand Servicios Funerarios del Caribe S.A. de C.V., , may use, print, reproduce and publish the image(s) that are captured by the company, customers and visitors in print, electronic media (blogs, private social networks such as Facebook, website), in all its manifestations, its interpretations or executions, its editions, its phonograms or videograms, and in its broadcasts, in order to journalistically document and communicate information related to the activities that we carry out during the year (masses, commemorations).


Secondary Purposes

When the image of a client or visitor is going to be used for advertising purposes, this situation will be notified to the owners, and their express consent will be required in a specific format, to indicate whether they accept the processing of the images for these purposes prior to their processing.

IV. MEANS TO LIMIT THE USE OR DISCLOSURE OF PERSONAL DATA.

Pursuant to the provisions of Article 16, Section III, of the LFPDPPP, the article 111 of the Regulations of the LFPDPPP, as well as articles 15, 16, 17, 18 of the GDPR, if you wish to limit the use and disclosure of your personal data, or no longer wish to receive communications in connection with the non-essential purposes detailed in this notice, you may at any time, by sending an e-mail to our privacy office at the address: datospersonales@jardinesdepazcancun.com requesting to stop being contacted for such purposes.

V. REVOCATION OF CONSENT AND EXERCISE OF RIGHTS OF ACCESS, RECTIFICATION, CANCELLATION AND OPPOSITION.

In accordance with the provisions of the LFPDPPP, a partir del 6 de Enero de 2012, as well as articles 15, 16, 17, 18 of the GDPR, the holders of the personal data collected by Servicios Funerarios del Caribe S.A. de C.V., , in order to exercise these rights, you may request access, rectification, cancellation (in case it is legally appropriate) or oppose to the use of the same, as well as revoke your consent. To exercise these rights you must follow the following procedure:


  • Send a request via e-mail to our Privacy Office at the address: datospersonales@jardinesdepazcancun.com señalando en el asunto: “Ejercicio de los derechos “ARCO”, incluyendo su nombre completo, así como la relación jurídica que tenga con Servicios Funerarios del Caribe S.A. de C.V., the user must specify the type of right he/she wishes to exercise, identifying precisely the data regarding which he/she requests access, rectification, cancellation or opposition, or those in which he/she decides to revoke his/her consent, attaching any of the official identification documents (INE voter's card, National Identification Card in the case of foreigners, Professional License, valid passport or valid immigration document), in order to prove the identity or the personality with which the request is made.
  • In the case of personal data whose owners are minors or incapacitated persons, this request must be made by the person legally representing the rights of the minor or incapacitated person, either through the accreditation of parental authority, or through his or her legally appointed guardian or curator.
  • The holders must send their request for the exercise of the rights ” “ARCO” “ the request must be accompanied by all the documents relevant to the request. For rectification requests, it is necessary to indicate precisely what is the modification to be made, attaching the documentation that justifies the request.
  • Requests for the exercise of the rights ” “ARCO” “ must be submitted during business hours and days in accordance with the provisions of the Federal Law of Administrative Procedure.
  • They should send the request to the e-mail address indicated in numeral 1) and will be sent an e-mail to the following address acknowledgement of receipt The request must be sent to the e-mail address indicated in numeral 1) and an acknowledgement of receipt will be sent with the corresponding date of receipt. In the event that the request does not comply with the legal requirements, within five working days of receipt, they will be required to correct the request within a term of ten working days, otherwise the request will be deemed not to have been filed.
  • If your request was sent on a Friday or on a non-business day, it may be received as of the next business day after you have sent it.
  • The request will be answered via email within twenty working days from the date of acknowledgement of receipt. This term may be extended for twenty additional working days when there are reasons that justify it, this situation will be notified to the holder in accordance with the provisions of Article 97 of the Regulations of the LFPDPPP.
  • In the event that the request is admissible in accordance with the LFPDPPP and other regulations in force, access will be granted, the data will be rectified or cancelled, the right of opposition will be enforced or consent will be deemed revoked, within fifteen working days following the date on which the request is answered. This term may be extended for an additional fifteen working days when there are justifying causes, this situation will be notified to the holder in accordance with the provisions of Article 97 of the Regulations of the Federal Law for the Protection of Personal Data Held by Private Parties (RLFPDPPP).
  • In all cases in which the request is admissible, in terms of the provisions of articles 32, 33, 34 and 35 of the LFPDPPP, the delivery of personal data will be free of charge through the e-mail address provided by the data owner for such purposes, in the event that the information is required to be delivered in a different way, he/she will only have to cover the justified shipping costs and/or the cost of reproduction in copies or other formats that may be generated.


VI. ONLINE PRIVACY POLICY

The information related to the use of the Servicios Funerarios del Caribe S.A. de C.V., is described below. When you enter the portal https://jardinesdepazcancun.comIf you are logged in, we record your Internet address (this address is usually temporary and is assigned by your Internet service provider at the time you log on), the type of operating system you use, and the type of browser software you use. In addition, we may track which parts of the site you are visiting. The information we collect is used to help us create a better experience for our website users; all of this is done without us knowing your name or any other information that would allow us to identify you. While you visit the Servicios Funerarios del Caribe S.A. de C.V., is done so anonymously, unless you expressly choose to identify yourself to us.


Servicios Funerarios del Caribe S.A. de C.V., we do not require you to provide us with personal data to use the Internet portal, unless this is necessary to prove your customer status, which will be expressly explained to you. Some applications may require you to disclose some personal information, such as in our contact forms all in order to give attention to your comments, requests, questions or suggestions, and contact you if necessary. Within the contact forms you will not be required to provide financial, patrimonial and / or sensitive data, so its disclosure is the responsibility of the same, without prejudice to the foregoing, if you voluntarily provide us with information of any of these categories, Servicios Funerarios del Caribe S.A. de C.V., ensures the strictest confidentiality in its handling.

Cookies: The cookie is a brief piece of information that the website sends to your computer, which is stored on your hard drive. The next time you log on to our website, we may use the information stored in the cookie to make it easier for you to use our website. For example, we may use your cookie to store a password so that you do not have to re-enter it each time you move to a different section of our website. A cookie does not let us know your personal identity unless you expressly choose to provide it to us. Most cookies expire after a certain period of time, or can be deleted by you at any time you choose. You can also have your browser notify you when you receive a cookie so that you can accept or decline them. In this sense our website uses cookies to show users advertising related to your preferences, if you continue browsing the site, we understand that you consent to the processing of your personal data in accordance with “Our Online Privacy Policy” described in our Privacy Notice.

Social Networking

The information that our visitors publish or send via the Internet to “Inbox” voluntarily or spontaneously, through our social networks, is subject to the terms and conditions determined by the service provider of the Social Network in question. Servicios Funerarios del Caribe S.A. de C.V., undertakes that the information you provide through our social networks will only be used to respond to your requests and answer your questions or comments, contact you when requested and generate statistics on the use of the site or social network. In the case of people requesting information about our products, packages and services, your data will be used to provide personalized attention and / or be channeled to our Customer Service Center, who will follow up on your request via phone or email.

Data portability

Pursuant to the provisions of Article 20 of the GDPR, if you provide us with personal data, you will have the right to transfer the personal data provided from one controller to another, provided that the processing of the data has been carried out by automated means, Servicios Funerarios del Caribe S.A. de C.V., ensures the strictest security for this automated data transfer.

VII. TO WHOM CAN YOU SUBMIT YOUR COMPLAINTS AND CLAIMS ABOUT THE IMPROPER PROCESSING OF YOUR PERSONAL DATA?

Those owners who consider that their right to protection of personal data has been harmed by any conduct, action or response to their requests, or presume that in the processing of their personal data there is any violation of the provisions set forth in the Ley Federal de Protección de Datos Personales en Posesión de los Particularesmay file the corresponding complaint or denunciation with the Instituto Nacional de Transparencia, Acceso a la Información y Protección de Datos Personales (INAI). For more information you can consult the site: www.inai.org.mx

VIII. INFORMATION.

Those persons who have any doubts about the content, interpretation or scope of this notice, or require further information regarding the treatment that makes Servicios Funerarios del Caribe S.A. de C.V., if you have any questions about the personal data collected, you can send an e-mail to our privacy office at the following address: datospersonales@jardinesdepazcancun.comwhere you will be attended.

IX. CHANGES TO THE PRIVACY NOTICE.

This Privacy Notice is effective as of January 1, 2012 and may be modified at the discretion of the responsible party by posting on our website. https://jardinesdepazcancun.com

Date of last update: December 15, 2018.